Multilingual conversations
Create voice experiences for customers across languages and markets from one configurable platform.
Automora AI Voice Platform
Build voice agents that understand, decide, and act.
Configure the role, behavior, languages, knowledge, tools, and escalation rules behind every customer conversation.
One operating layer
Everything an agent needs to hold a useful conversation.
From the first spoken word to the final workflow update, each layer is configurable around your business.
Natural turn-taking
Support context-aware responses, interruption handling, dynamic replies, and conversational memory.
Business knowledge
Ground answers in approved FAQs, policies, documentation, catalogs, databases, and API responses.
Workflow actions
Book appointments, create tickets, update records, check orders, trigger callbacks, and call external APIs.
Human escalation
Route sensitive, complex, or explicitly requested conversations into configured human workflows.
Conversation intelligence
Review transcripts, summaries, intent, outcomes, escalations, and workflow completion.
Agent builder
Define the agent before it joins the conversation.
Set a precise objective, speaking style, language behavior, approved knowledge, available tools, and the moments that require a person.
- Role and objective
- Instructions and conversation policies
- Primary and additional languages
- Knowledge, actions, and integrations
- Escalation and fallback rules
Agent configurationDraft
Agent nameAutomora Support
RoleCustomer Support Voice Agent
ObjectiveResolve common questions and escalate complex cases.
Voice styleProfessional · Helpful
LanguagesEnglish · Hindi · Spanish
Product documentationCheck orderCreate ticketSchedule callback
Eligible items may be returned according to the destination-specific policy…
High relevanceRefund timing begins after the returned item is inspected…
Related contextEnterprise search
Ground every answer in the right business context.
Connect approved knowledge sources so agents can retrieve relevant information during a conversation instead of relying on generic responses.
FAQsPoliciesProduct docsDatabasesAPI responses
Conversation intelligence
Understand what happened—and what to improve.
Review the conversation, identify intent, inspect actions and escalations, and improve instructions with outcome-level context.
Conversation review
ResolvedAppointment rescheduling
The customer requested a Friday appointment. The agent checked availability and prepared a new time for confirmation.
Intent detected→Calendar checked→Slot selected→Confirmation prepared
Build your agent
Turn your next customer conversation into useful action.
Map the role, knowledge, tools, and safeguards for your first voice workflow.